Support

Stuck on something in Bel Masri, the app for learning spoken Egyptian Arabic? Email us. We’re a small team, so a real person reads every message, usually within two business days.

Contact us

Write to [email protected] with your question. If it’s a bug, tell us your device and app version so we can sort it out faster. Bel Masri is run by Bobo Labs Oy.

Common questions

How do I manage or cancel my subscription?

Bel Masri Pro is an auto-renewing subscription, billed by the app store rather than by us. You can manage or cancel it any time in your Apple App Store or Google Play account settings. Cancel at least 24 hours before the period ends and you won’t be charged again. The Terms of Service covers the rest.

How do I restore my purchase on a new device?

Open Bel Masri, go to Settings, and tap “Restore purchases.” If that doesn’t bring Pro back, sign in with the same Apple or Google account you subscribed with. Your Pro access follows your store account, not the phone.

How do I delete my account or data?

In the app, go to Profile → Settings → Account → Delete account. Prefer we handle it? Email us and we will. The account-deletion page has the full steps.

Is my data private?

Yes. We collect as little as we can, we don’t sell your data, and we don’t run ads. The Privacy Policy says exactly what the app and the website touch and why.

Which Arabic does Bel Masri teach?

Spoken Egyptian Arabic: the everyday dialect people actually talk in, with audio on every word. It’s a learning aid, not a replacement for a professional translator or interpreter.

Still stuck?

Email [email protected] and we’ll get back to you.