Delete your Bel Masri account
Last updated 22 September 2026
Bel Masri (by Bobo Labs Oy) lets you delete your account and the data tied to it at any time. There are two ways to do it.
In the app (immediate)
Open Bel Masri → Profile → Settings → Account → Delete account → type DELETE to confirm. This signs you out and erases your account and learning data from the device and from our backup.
By email
Email [email protected] with the subject “Delete my account.” We’ll confirm and complete it within 30 days. You can also ask us to delete only specific data (for example, your backed-up progress) without closing your whole account.
What gets deleted
- Your account identity: the name and email from your Apple or Google sign-in
- Your learning progress, streak, XP, and review history (on the device and in our backup, if you used it)
- Your date of birth and app preferences
What’s kept, and for how long
- Purchase and subscription records. Your subscription is billed by Apple or Google, and purchase records held by them and by RevenueCat may be retained as required by tax, accounting, and anti-fraud law. We don’t control those, and deleting your account does not cancel your subscription. Manage or cancel it in your App Store or Google Play account settings.
- Anonymous, aggregated data that can’t be linked back to you.
We action deletion requests within 30 days. Data removed from our systems isn’t recoverable.